Turning Data into Action: How National Church Residences Redesigns Risk

Discover how Eddie Woda, a former FDNY procurement leader, uses data to protect the nation’s largest non-profit provider of senior affordable housing. Learn his "80/20 Rule" for software adoption and how actionable insights literally change the way they build their communities.

The Challenge: Protecting the Mission

National Church Residences serves over 70,000 seniors across 23 states, providing affordable housing and healthcare services. But as insurance costs began to rise, the organization realized their risk data was chaotic.

Incident reports were scattered across multiple paper systems and disparate databases. They were operating on anecdotal stories rather than quantitative facts. As Eddie Woda, Director of Risk Management, explains: "Every dollar we spend on losses... is a dollar we're not spending on our mission."

The Strategy: Bringing Order to the Chaos

Eddie’s background in FDNY taught him the value of situational awareness. He knew they couldn't just digitize bad paper processes; they needed a centralized, workflow-based system to bring "order to the chaos."

The 80/20 Rule of Software Integration: When National Church Residences chose Aclaimant as their Risk Management Information System (RMIS), Eddie applied a strict philosophy:

• The 80%: The software should accomplish 80% of what you need right out of the box.
• The 20%: You must be willing to change 20% of your legacy business processes to fit the modern system.

By avoiding heavy, proprietary customizations, they successfully launched a scalable system that forced the team to streamline their workflows.

The Results: Data-Driven Architecture

With Aclaimant, National Church Residences stopped floating in a "black box" of assumptions and started extracting highly relevant insights.

• The Delivery Truck Insight: Data revealed a bizarre but consistent trend: delivery trucks were constantly hitting the awnings of their buildings.
• The Actionable Change: Instead of just paying the property claims, National Church Residences changed their architectural guidelines. They stopped building awnings over driveways in new renovations.

By making risk a relevant data point in organizational decision-making, Eddie’s team is actively preventing losses and protecting the funds needed to reach their goal of serving 100,000 seniors by 2030.

Ready to Turn Your Data into Action?

Stop operating on assumptions. See how Aclaimant can help you centralize your incident data and uncover the insights that drive real operational change.

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