LIST OF SUB PROCESSORS

Entity Name

Location

Purpose

Hosting & Infrastructure

Amazon Web Services (AWS)

United States

Provides secure hosting services and related infrastructure for platform operation and security of Aclaimant’s system.

CloudAMQP

United States

Provides secure hosting for messaging queues used for asynchronous communications between services within the Aclaimant platform.

Logging & Monitoring

Mezmo

United States

Provides logging aggregation for our applications.

FullStory

United States

Tracks usage and session information on our applications through cookies and randomized identifiers for analytics purposes.

Rollbar

United States

Reports and logs errors within the application.

In-product analytics

Cube

United States

Used to create a semantic layer of data to produce embedded visualizations as part of the Aclaimant analytics module

Cluvio

United States

Used to create and embedded iframe data visualizations as part of the Aclaimant analytics module..

Email Processing

Postmark

United States

Used for emails sent from and sent to Aclaimant’s applications.

System communications

Twilio

United States

Used to send and receive phone calls and SMS messages within the Aclaimant application. Only if using SMS notifications or hotline phone calls.

Phaxio

United States

Used to send fax messages within the Aclaimant application. Only if using Claim Submissions -> fax contacts.

Lob

United States

Used to send physical mail out of the Aclaimant application. Only if using Claim Submissions -> physical mail contacts.

Zencoder

United States

Used to encode videos sent via SMS to the system to a web playable format.

IBM Watson

United States

Used to transcribe phone call recordings into text.

Data ingestion

Couchdrop

United States

Used for secure transfer of documents and data between customers and Aclaimant.

Snowflake

United States

Data lake / data warehouse used for data storage to provide ETL/ELT solutions.

Fivetran

United States

Used as an ETL tool to get data from the application’s database into our data warehouse.

Osmos

United States

Used for self-service data transformation and ingestion

Dropbox

United States

Used for secure transfer of documents and data between customers and Aclaimant.

Sales & Customer Experience

Salesforce

United States

Tracks status of customers and contracts through the sales, onboarding, and renewal processes

Zendesk

United States

Used for communication between customers and our support team. Customer data is sometimes sent to our team via these tickets.

ChurnZero

United States

Used by CX to build workflows related to customer interactions and communications. Tracks customer usage and health.

OpenAI

United States

Used in creation of vertical specific workflows.