List of Sub-processors
Last Updated 2025/01/11
Entity Name |
Location |
Purpose |
Hosting & Infrastructure |
||
Amazon Web Services (AWS) |
United States |
Provides secure hosting services and related infrastructure for platform operation and security of Aclaimant’s system. |
CloudAMQP |
United States |
Provides secure hosting for messaging queues used for asynchronous communications between services within the Aclaimant platform. |
Neon Tech |
United States |
Provides secure hosting for Postgres database in the cloud for the Data Ingestion Pipeline Dashboard (DIPDash) tool. |
Kinde |
Australia, United Kingdom, United State |
Provides secure authentication and authorization as a service in the cloud for the Date Ingestion Pipeline Dashboard (DIPDash tool). |
Logging & Monitoring |
||
Mezmo |
United States |
Provides logging aggregation for our applications. |
FullStory |
United States |
Tracks usage and session information on our applications through cookies and randomized identifiers for analytics purposes. |
Rollbar |
United States |
Reports and logs errors within the application. |
In-product analytics |
||
Cube |
United States |
Used to create a semantic layer of data to produce embedded visualizations as part of the Aclaimant analytics module |
Cluvio |
United States |
Used to create and embedded iframe data visualizations as part of the Aclaimant analytics module.. |
Email Processing |
||
Postmark |
United States |
Used for emails sent from and sent to Aclaimant’s applications. |
System communications |
||
Twilio |
United States |
Used to send and receive phone calls and SMS messages within the Aclaimant application. Only if using SMS notifications or hotline phone calls. |
Phaxio |
United States |
Used to send fax messages within the Aclaimant application. Only if using Claim Submissions -> fax contacts. |
Lob |
United States |
Used to send physical mail out of the Aclaimant application. Only if using Claim Submissions -> physical mail contacts. |
Zencoder |
United States |
Used to encode videos sent via SMS to the system to a web playable format. |
IBM Watson |
United States |
Used to transcribe phone call recordings into text. |
Data ingestion |
||
Couchdrop |
United States |
Used for secure transfer of documents and data between customers and Aclaimant. |
Snowflake |
United States |
Data lake / data warehouse used for data storage to provide ETL/ELT solutions. |
Upsolver |
United States |
Used as an ETL tool to get data from the application’s database into our data warehouse. |
Fivetran |
United States |
Used as an ETL tool to get data from the application’s database into our data warehouse. |
Osmos |
United States |
Used for self-service data transformation and ingestion |
Dropbox |
United States |
Used for secure transfer of documents and data between customers and Aclaimant. |
Sales & Customer Experience |
||
Salesforce |
United States |
Tracks status of customers and contracts through the sales, onboarding, and renewal processes |
Zendesk |
United States |
Used for communication between customers and our support team. Customer data is sometimes sent to our team via these tickets. |
ChurnZero |
United States |
Used by CX to build workflows related to customer interactions and communications. Tracks customer usage and health. |
OpenAI |
United States |
Used in creation of vertical specific workflows. |