From Paper to Platform: How North Star Memorial Drives Risk Tech Adoption with Aclaimant

Discover how Mary Dalencour transformed an underutilized system into a "one-stop shop" for safety, compliance, and direct-to-carrier reporting. Hear directly from Mary on how to successfully roll out risk technology to a widespread operational team.

The Challenge: Inheriting an Empty Platform

When Mary Dalencour stepped into her role as Risk Manager at North Star Memorial, an acquisition firm in the funeral industry, she inherited a risk management platform that less than 25% of the field team had ever opened. Widespread locations were still relying on paper incident reports, creating massive delays and compliance blind spots.

Mary recognized a common truth in risk management: A tool is only as powerful as your team's willingness to use it.

The Strategy: Phased Rollouts & Building Trust

Rather than forcing a top-down mandate, Mary broke the software rollout down by region. She introduced Aclaimant not as a compliance burden, but as a tool designed to make the field team's lives easier.

Through "Brown Bag Lunch" Zoom sessions, she gave employees the space to ask questions, practice in the system, and get comfortable before implementing a hard "go-live" date.

The Aclaimant Solution

By strategically relaunching Aclaimant, North Star Memorial achieved immediate operational wins:

• One-Click Carrier Reporting: Incident reports now go directly to the carrier with a single click. By eliminating the middleman, North Star solved their critical timing and reporting delay issues.
• Streamlined OSHA Compliance: Moving OSHA reporting into Aclaimant ensures every acquired location remains compliant without adding administrative friction.
• A Single Source of Truth: With Single Sign-On (SSO) and a centralized safety platform currently in development, Aclaimant is becoming the ultimate "one-stop shop" for North Star's field teams, allowing everyone to act as "little risk managers."

Ready to Build Your Safety Culture?

Stop battling paper forms and delayed reporting. See how Aclaimant can help you build a system your team actually wants to use.

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