By Aclaimant

Aug 02, 2025

In the world of office ergonomics, the "swivel chair" effect describes the inefficiency of constantly turning between two or more monitors. In risk management, it describes something far more costly: the inefficiency of managing safety and claims in separate, disconnected systems.

When your safety platform doesn't talk to your claims system, your team is forced to swivel between them—manually re-entering data, trying to reconcile different reports, and wasting valuable time. This isn't just frustrating; it's a source of significant hidden costs and risks.

The High Price of Disconnected Systems

A large state university we worked with was a prime example. They used one system for claims management and a completely separate KPA platform for safety management. This created several critical problems:

  • Manual, Duplicate Data Entry: Claims had to be manually entered from website forms andNet Claims emails because the systems weren't connected. At another logistics company, they found that information from their incident investigations did not automatically populate into the corresponding claim file. This duplicate work is a major source of inefficiency.

  • Data Integrity Failures: When data is entered manually into two different places, errors are inevitable. The university found that their location data was missing or inaccurate in one system, despite providing updates to the vendor. This makes reliable trend analysis impossible.

  • No Single Source of Truth: The biggest risk is the lack of a unified view. With disconnected systems, leadership can't get a clear picture of the entire risk lifecycle. The university's risk and safety teams were unable to effectively streamline communication , and financial fields were greyed out in their claims system, limiting their ability to track costs.

The Solution: An Integrated Platform The most effective way to eliminate the swivel chair effect is to consolidate onto a single, integrated platform for both claims and safety management. When an incident is reported, it should flow seamlessly from initial safety documentation into a claim record without manual re-entry.

This approach eliminates duplicate work, improves data accuracy, and gives leadership a single, trustworthy view of risk across the entire organization.