By Aclaimant

Aug 02, 2025

What is the single most valuable activity your risk management team performs? Is it processing forms and entering data, or is it actively managing cases to reduce costs and improve employee outcomes?

For many companies, the honest answer is the former. We worked with a large healthcare provider with over 8,000 employees that was managing its workers' compensation claims internally. Their team was spending significant time on manual data entry rather than on actual case management. Their existing software had no automated functions or workflows , forcing them to do everything by hand, including manually counting employees' days off work.

This is the definition of trapped value. When your most experienced people are spending their days on administrative work, their expertise is wasted. The goal of a modern risk program is to unlock that value by making a strategic shift from data entry to data-driven decision-making.

The "Before" State: The Administrative Burden

  • Manually entering the same information multiple times across different systems.

  • Team spends the majority of its time on data entry, not case management.

  • No ability to adjust system fields to suit their needs.

  • Analytics are limited to a "standard Excel spreadsheet".

The "After" State: The Strategic Focus

By implementing a modern platform with built-in automation, the team can flip the script.

  • Automated data capture and workflow management eliminate the need for manual entry.

  • This allows the team to have more time for actual case management versus administrative tasks.

  • They gain enhanced visibility into claims data and trends through configurable dashboards and analytics.

  • This shift ultimately allows the team to focus on strategic case management, driving better outcomes for both employees and the organization. Organizations that make this change can see up to a 22% reduction in the cost of claims.

The goal is to empower your team with tools that handle the administrative work for them. This allows them to apply their strategic skills to what matters most: protecting your employees and your bottom line.