From Doubling in Size to Halving a Risk Profile: Aclaimant Fireside with Chat Michaela Moren of Verstela

When a major acquisition instantly doubled the size of their workforce from 2,500 to over 5,000 employees, Verstela’s Risk and Safety Specialist was faced with a monumental challenge. Her claims workload doubled overnight, and the existing system—a simple Google Spreadsheet—was no longer viable. This is the story of how she leveraged Aclaimant to not only manage the explosive growth but also to foster a proactive safety culture that has measurably reduced the frequency and severity of incidents across the entire organization.

The Challenge: Managing Explosive Growth

Before Aclaimant, the risk management process was manual and reactive. The recent acquisition of ASG Staffing presented a series of critical challenges:

• Sudden Scale: The employee count soared past 5,000, and the number of open claims instantly jumped from 100 to over 200, overwhelming the existing manual processes.

• Manual & Inefficient Systems: The team was trying to manage all claims and financial data in a Google Spreadsheet, which offered no real-time insights, trend analysis, or efficient workflows.

• Lack of Actionable Data: It was difficult to identify trends, pinpoint high-risk clients, or provide branches with the specific data they needed to mitigate future incidents. The process of pulling loss runs was cumbersome and not integrated into their daily workflow.

• Disconnected Field Reporting: Gathering incident details, witness statements, photos, and videos from the field was a disjointed process, relying on emails and handwritten reports that had to be manually entered.

As the Risk and Safety Specialist noted, before Aclaimant, "I actually have this Google spreadsheet that has all of our claims on it. So, that was kind of about it."

The Solution: A Centralized Hub for Risk and Safety

Verstela turned to Aclaimant to build a scalable and proactive risk management program. Aclaimant became the central nervous system for all safety and claims-related activities, empowering the entire organization.

• From Manual to Automated: Incident reporting was digitized and centralized. Branch managers and even on-site supervisors could now use the Aclaimant mobile app to report incidents directly from the field, complete with photo and video evidence.
  
  
• One System for Everything: Aclaimant became the single source of truth for managing claims. The specialist now spends her day in the platform, seamlessly moving from reviewing new incidents and making edits to submitting the final claim to the adjuster
  
  
• Actionable Insights on Demand: With all data in one place, the team could instantly filter by client, body part, or date to see trends. This allowed for data-driven conversations about risk. As the specialist shared, "You can just type that in and then see the financials and it'll show all the claims... It can break it down by body part, by year. So you can look at those trends and then work with that client to try and mitigate any of those risks."
  
  
• Empowering the Team: The platform streamlined the training process for all the new branches from the acquisition. It made the workflow "easier and quicker" by allowing branches to upload reports directly, freeing up the Risk and Safety Specialist to focus on claims management and strategic risk mitigation.
  
  

The Result: A Proactive and Scalable Safety Culture

By partnering with Aclaimant, Verstela has transformed its approach to risk and is seeing significant results.

• Measurable Reduction in Incidents: The organization has seen its overall injury ratio decrease month-over-month. Even high-volume clients with hundreds of employees have seen their claim counts drop from 10 to 5 in a single quarter.
  
  
• Data-Driven Safety Interventions: The specialist now conducts quarterly presentations for area directors, using Aclaimant data to highlight the top five clients with recurring injuries. This leads to direct action, such as updating orientations and improving on-site safety protocols.
  
  
• Faster, More Effective Response: Branch managers have become fantastic partners in safety. When a trend is identified, they proactively update procedures and safety plans, often having solutions ready before a formal meeting is even scheduled.
  
  
• A Foundation for Future Growth: With Aclaimant at the center of their risk program, Verstela is confident in its ability to continue expanding into new states and markets while maintaining a strong safety culture and controlling costs.
  
  

Interview Highlights

Is It Time to Write Your Own Success Story?

Verstela's transformation from reacting to explosive growth to proactively building a safer workforce is a powerful example of what's possible with the right partner. If their "before" story of managing claims in spreadsheets and struggling to find actionable insights sounds all too familiar, perhaps it's time to explore what your company's "after" could look like. A brief, personalized discussion is often the best way to see if turning your risk management program from a cost center into a strategic advantage is the right move for your team.

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