Aclaimant Fireside Chats | Midway Staffing - Susan Shemanski

The Challenge for Industry Leaders

For staffing firms aiming to provide a truly elite "white glove service," the status quo isn't good enough. Common operational hurdles can get in the way of delivering a seamless experience for clients and employees. Leaders in the space actively seek to solve for:

Fragmented Data: Information is often spread across multiple carriers, locations, and third-party services, making it difficult to see the complete risk picture and share insights with partners.
Time-Consuming Processes: Manual or clunky intake processes for field staff can create friction and delay the flow of critical information.
Reactive vs. Proactive Safety: Many firms are stuck reporting on what already happened, rather than using data to build proactive safety programs that prevent incidents before they occur.
Demonstrating Value: It can be challenging to move beyond anecdotes and clearly show clients the tangible, data-driven value of a strong risk management partnership.

As Susan Shemanski explains, Midway Staffing’s philosophy is different. They believe risk management and other core offerings must be a differentiator.

Building the Differentiator: A Data-First Approach

By partnering with Aclaimant, Midway Staffing built a technology-driven risk management function that directly supports its promise of white glove service. The results are a masterclass in operational excellence.

Key Strategies:

A Streamlined Client & Employee Experience: By integrating nurse triage and HR data directly into Aclaimant, the claim intake process is now effortless and immediate. This creates a better, faster experience for employees and ensures pristine data for clients.
Data-Driven Partnerships: Susan’s team uses Aclaimant’s dashboards to tell a powerful story, transforming raw data into clear insights. This allows them to act as true strategic partners, collaborating with clients on the plant floor to solve problems.
Proactive, Embedded Safety: Safety is woven into the daily workflow. Custom Aclaimant checklists for their forklift mentorship program ensure new hires are trained effectively, turning a potential risk into a well-managed operation.
A Small Team with a Big Impact: Technology empowers their lean risk department to have "eyes and ears everywhere," using data from audits and observations to be a powerful, proactive partner to every client they serve.

The Aclaimant Difference

Discover the features that help industry leaders like Midway Staffing excel and can revolutionize your risk program.

Centralize Everything Power your partnerships with a single source of truth. Bring all incident, claims, and safety information from multiple carriers and locations into one secure, intuitive platform.
Analyze & Partner Move from reporting to advising. With our powerful analytics, instantly visualize trends and drill down into root causes. Turn data into a concrete, collaborative plan to build a safer workplace with your clients.
Operationalize Safety Turn your safety vision into action. Build custom audits, observations, and training checklists—like Midway’s forklift mentorship program—directly into your workflow to ensure consistency and excellence.

Ready to Make Risk Management Your Differentiator?

Lead your market with a smarter approach to safety and risk management. See how Aclaimant can help you deliver a superior client experience and turn your risk program into a competitive advantage.

Schedule a personalized demo today and see how you can stop treating symptoms and start solving problems.

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