Aclaimant Fireside Chats | Kraus-Anderson Insurance - Hope Trepanier

The Challenge for Modern Agencies

For insurance agencies aiming to be true strategic partners, relying on legacy technology or fragmented carrier data is no longer sustainable. As client expectations evolve, agencies are actively seeking to solve for:

The "Build vs. Buy" Dilemma: Maintaining proprietary portals creates a massive IT burden. Agencies often realize they need to focus on insurance, not on patching software codes or managing server updates.
Limited Data Scope: Many legacy platforms are siloed, tracking only Workers' Compensation while leaving General Liability, Property, and Auto claims scattered across different carrier sites.
Data Fragmentation: When clients switch carriers or have multi-carrier programs, historical data gets lost or becomes difficult to aggregate, making it impossible to see the "big picture" of risk.
The Need for Speed: In a fast-moving market, spending years on implementation or training isn't an option. Agencies need solutions that deploy quickly and drive immediate value.

As Hope Anderson explains, Kraus-Anderson’s goal was clear: find a partner that could match the functionality of their custom portal while opening the door to new lines of coverage and future technologies.

Building the Solution: A Future-Proof Approach

By partnering with Aclaimant, Kraus-Anderson successfully migrated 15 years of data and over 100 clients to a modern platform in just three months. The result is a more robust, scalable client experience.

Key Strategies:

Expanding the Scope of Service: Kraus-Anderson moved beyond a "Work Comp only" view. By leveraging Aclaimant, they now offer clients a centralized portal for Property, General Liability, and Auto claims, significantly increasing the value they deliver to every account.
Creating a Single Source of Truth: Regardless of which carrier a client uses—or how often they switch—Kraus-Anderson now aggregates all loss data in one place. This ensures clients never lose access to their history and empowers better decision-making.
True Technical Partnership: Moving away from the "we are IT people" mindset, Kraus-Anderson utilizes Aclaimant’s dedicated Customer Success team. This ensures continuous evolution of the platform without the internal overhead of maintenance.
Data-Driven Customization: Looking toward 2026, the team is using Aclaimant to build custom dashboards that align with specific client goals, moving from simple data dumps to actionable, AI-assisted business intelligence.

The Aclaimant Difference

Discover the features that helped Kraus-Anderson modernize their tech stack and can revolutionize your agency’s offering.

Unify Your Data: Stop chasing login credentials for multiple carrier sites. Aggregate cross-line data (WC, GL, Property, Auto) into one secure, agency-branded environment that stays with the client, not the carrier.
Accelerate Implementation: Avoid the multi-year rollout. With a flexible architecture, migrate historical data and onboard clients in months, not years—just like Kraus-Anderson’s 90-day transition.
Future-Proof Your Tech: Partner with a platform that grows with you. From AI-driven insights to custom intake workflows, Aclaimant ensures your technology keeps pace with your strategic vision.

Ready to Modernize Your Client Experience?

Lead your market with a risk management platform designed for the future of insurance brokerage. See how Aclaimant can help you expand your capabilities, aggregate your data, and deliver undeniable value to your clients.

Schedule a personalized demo today and see how you can stop treating symptoms and start solving problems.

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